Day Two: Conference

Main Conference Day 1: Tuesday, 28th October, 2008

8.30 Chair’s Opening Remarks

Charles Gray
Group Director
Unipart

8.40 Providing Quality, Productivity And Efficiency (QP&E): Building A Leading Organisation Focused On The Customer

In 2004, Credit Suisse began developing and implementing its plans to create what it called "One Bank" – the idea being to evolve an institution that once consisted of three separate businesses into just one. Ultimately, "One Bank" aims to be the most efficient producer of innovative financial products whilst providing the highest quality and best value services and becoming a finance factory with the primary focus on the client. Following this vision, Jon Theuerkauf will discuss just how Lean Six Sigma is helping them achieve this goal and driving business results.

• Making the "One Bank" vision a reality: The major levers and how this is being achieved through Lean Six Sigma & Operational Excellence
• Optimising use of Lean Six Sigma, right-shoring and right-sourcing, and efficiency management
• Creating best value services: Achieving the balance between cost saving and service quality

Jon Theuerkauf
Global Head Operational Excellence
Credit Suisse

9.20 Creating Customer Excellence: Positioning Lean Six Sigma To Deliver Value To Your Customers

• Creating a customer excellence programme by defining and delivering the most critical factors for quality and customer satisfaction
• Knowing who the customer is and setting divisional, departmental and corporate business strategies to satisfy their needs
• Collecting VOC from your entire customer bases:
• Balancing the process, customer and employees for a rounded solution to customer satisfaction
• Re-engineering your end-to-end processes to position value chains focused on the customer rather than basing improvements in departmental silos
• Putting in sustainable working practices to ensure that best practice is retained within your business and your standards don’t slip

Pankaj Aggarwal
SVP Lean Enterprise
Lufthansa

10.00 Prioritising Projects To Ensure You Hit Essential Cost And Productivity Targets Whilst Delivering High Value To Your Customer

• Linking strategy planning, tactical project selection and execution models to provide a joined up framework for Lean Six Sigma and digitisation
• Weighing up what is most important to your business in both the short and long-term and investing time and resources accordingly
• Highlighting projects that will increase efficiency and cut costs whilst streamlining the delivery path to the customer
• Ensuring your managers are entirely accurate regarding current productivity costings and customer priorities

Bernardo Nicoletti
IT
GE Oil & Gas

11.10 Connecting Lean Six Sigma And

Operational Excellence strategies to your top-level organisational objectives for increased buy-in and business impact

• Knowing exactly what your organisational strategy and objectives are and building your
• Lean Six Sigma Strategy to directly support them
• Building a clear vision: Communicating what you are trying to build, and how it can be constructed
• Setting improvement targets and velocity metrics to encourage your journey towards the goal

Colin Smart
VP Continuous Improvement, Operational Excellence & Procurement
Alcan Packaging

Q&A to be hosted by George Group

11.50 Overcoming The Challenges Of Implementing Lean For Sustainable Change

Most businesses are able to find the right strategy for business improvements but struggle to achieve the expected results due to implementation and sustainability challenges. John M Neill, Unipart’s Chief Executive will provide insight into embedding a unique approach to Lean implementation that will enable you to:

• Bridge that gap between initial implementation and sustainable improvements
• Embed a unique approach to the implementation of Lean
• Immediately start to inspire and equip employees to solve problems at their own level
• Create rapid and sustained improvements

John Neill
CEO
Unipart

PLUS PRIVATE LUNCH WITH UNIPART(by invitation only)

1.45 Creating A Process Centered Environment For Optimal Resource Productivity

AkzoNobel Car Refinishes’ service program is designed to optimise operational efficiencies and deliver strategic cost and labor savings.

In this session Doug will walk you through the key takeaways for applying Lean to low volume, highly variable businesses, through their ‘process framework’.

• P providing
• R resources
• O opportunities
• C consistently
• E enabling
• S strategic
• S savings

Douglas Kirk
Senior Process Consultant
AkzoNobel Car Refinishes

1.45 Implementing Lean To Drive Service Delivery And Optimise Productivity Across Your Business

Fraser Pithie will share with you how Unipart and Severn Trent, in partnership, are implementing Lean practices within a large utility organisation for optimised service capabilities. Using the Unipart Way Lean tools and techniques, they will talk you through and provide practical examples on how to:

• Put the customer and service delivery first within your business model
• Review your business processes towards the customer
• Improve productivity while reducing costs with
• Lean implementation

Fraser Pithie
General Manager, Customer Operations Service Centre
Severn Trent Plc

Peter Mackie
Principal Consultant
Unipart

1.45 Using DfSS To Support The Strategic Product Development Process

• Reduce the risk of new product launches by using DfSS for a more systematic approach to the design and delivery support process
• Testing product build and delivery processes before they reach the market to ensure a smooth and reliable first time delivery
• Using DfSS and Lean Six Sigma in the product design phase through customer and product
• DMAIC analytics

Jan van de Venne
Development Quality Programming, Consumer Lifestyle
Philips

1.45 (Running From 1.45pm Until The End Of The Day)

Make sure you are bought up to speed with which technology is generating high performance results, and aiding deployments across all sizes of business and maturity of deployments. This brand new demo track will consist of 5 innovative technology and software demonstrations to:

• 1. Showcase the latest technology developments in 2008 which are generating great results for your peers
• 2. Give you access to a live demonstration and chance to test the product before you make that all important purchase decision

Confirmed Demo 1:

EnterpriseTrack is the market leading project portfolio management software used by process excellence leaders to improve strategy execution and financial performance. We do this by providing an end-to-end solution to manage, track, and report on enterprise Strategies, Processes, Projects, Portfolios, Programs, Resources, Costs and Benefits. This demonstration will illuminate the power of the system when its strategy portfolio management capabilities are used in combination with its world-class dashboard and reporting capabilities. Come see how Instantis can be the enabler of successful top-down strategy execution and not just bottoms-up project alignment and win the hearts and minds of your C-level and line-ofbusiness executives.

Visit www.europeanleansixsigma.com for updates on technology demonstrations

2.20 Focusing On Execution: How To Ensure That Your Project And Programme Plans Are Really Achieved By The Team, And Deliver The Anticipated Results In A Sustainable Fashion

Building a tailored execution model that suits your sites/departmental operational ways of working and business objectives

• Focusing on ‘raising the bar’ in your team’s project management skills to ensure that they have the management capabilities to deliver
• Putting in place management and control measures for projects after completion to ensure that changes are sustainable and results are repeatable

Valerie Tanghe
Director Process & Six Sigma
Telenet

2.20 How To Transform An IT Orientated Organisation To Deliver Better Quality, Faster, And Cheaper

• In global organisations what are the key indicators that suggest a need for transformation?
• What are the key transformation components of a technology orientated organisation?
• What are the key principles one can adopt during the transformation journey?
• How do Lean and Six Sigma fit in as enablers as opposed to stand alone initiatives by themselves?

Shailesh Grover
Global Head of Quality & Continuous Improvement
Barclays Bank Plc

2.20 Using Six Sigma And DfSS To Move The Development Culture From Lagging To Leading

By linking Lean product development and knowledge based engineering with Six Sigma, DMAIC and DfSS in line with their existing product development processes, Tenneco are moving their engineering capabilities and culture into a leading position.

• Integrating Six Sigma and DfSS in the entire product development cycle
• Combining Six Sigma, DfSS, Lean product development and knowledge based engineering to achieve a culture of engineering excellence
• Looking at the successes and the challenges:
• Deployment lessons learned

Stefan Berg
Manager Global DFSS and EU Master Black Belt Team
Tenneco

2.20 Technology Super Demo Test Track

3.25 Achieve Greater Adoption Of Lean Thinking Across Your Organisation

Success in promoting Lean thinking and efficient processes in any organisation requires the ability to make new working practices stick and leverage technology effectively. But how do you make change really stick? This session provides practical insights into how to:

• Achieve greater adoption of Lean thinking through effective change and team management structures
• Embed sustainable process and performance improvements in all operational areas
• Influence change through continual communication and energy for Process Improvement

Yr Gunnarsdottir
VP Lean Operations
Nimbus & Client TBC

3.25 Refreshing And Stimulating Your Organisation To Be A Superior Service-Provider

Swets is a key player in its role as an agent in the subscription value chain. As Lean Six Sigma is rolled out throughout its operations, Swets found more and more opportunities to give the customer what they want, when they want it as well as core opportunities for cost-cutting. As such Lean Six Sigma gives them the grounding to provide superb quality and become the premium-service provider to customers in their market. Discover their underlying strategy and how you can achieve the same by:

• Applying Lean Six Sigma as a culture changing tool: Energising your teams to speed up, increase quality and improve themselves
• Refreshing and stimulating your organisation to excel as a premium service provider
• Creating and fulfilling new horizons and opportunities through Lean and Six Sigma
• Increasing flexibility to embrace change in a competitive and service driven market

Johan van Campen
COO/CIO
Swets

3.25 Experiences With DfSS As One Out Of Two Competing Innovation Management Approaches In The Insurance Industry:

• First steps towards international innovation management and specific needs at Generali Group
• Piloting of two competing methods in different innovation projects
• Strengths and weaknesses of both methods, project results and lessons learned

Dr. Dietrich Alexander Herberg
Head of Business Organisation, Generali Versicherung AG
Volksfürsorge AG

3.25 Technology Super Demo Test Track

4.00 How To Integrate Prince2 To Lean Six Sigma To Execute Lean Six Sigma Projects Faster

• Which Project Management principles exist and how can they help you excel your Lean Six Sigma delivery
• What is PRINCE2, and how it can be integrated with
• Lean Six Sigma methodology
• What pitfalls to avoid in using PRINCE2 together with
• Lean Six Sigma
• How to use PRINCE2 to help improve the Lean Six
• Sigma team environment
• How to satisfy the personal development of your Black
• Belts and Green Belts by achieving the PRINCE2 qualification
• How PRINCE2 can boost project performance

Christian Loyer
Business Improvement Manager
GMAC Masterlease

4.00 Creating A Standard DfSS Roadmap For Product Development

• Using DfSS to develop new product design capabilities that provide for your customer requirements
• Applying DfSS to the supporting processes within new product development for greater efficiency and reliability from day 1
• Adapting the standard DfSS roadmap to suit both your internal business processes and your customer processes
• Taking the examples of how SGL Carbon is adapting it’s design process to suit it’s automotive customers needs and requirments

Werner Humbs
MBB-DfSS
SGL Carbon GmbH

4.00 Technology Super Demo Test Track

4.35 Track 1 Q&a With Speakers

Join the track speakers as they form a panel of inspirational industry knowledge. This brand new extended Q&A session is designed specifically to allow you to find out more in depth information about the presentations given and delve deeper into the speakers thoughts on deployment.

4.35 Track 2 Q&a With Speakers

Join the track speakers as they form a panel of inspirational industry knowledge. This brand new extended Q&A session is designed specifically to allow you to find out more in depth information about the presentations given and delve deeper into the speakers thoughts on deployment.

4.35 Track 3 Q&a With Speakers

Join the track speakers as they form a panel of inspirational industry knowledge. This brand new extended Q&A session is designed specifically to allow you to find out more in depth information about the presentations given and delve deeper into the speakers thoughts on deployment.

4.35 Technology Super Demo Test Track

5.15 CLOSING PLENARY SESSION Achieving End-To-End Process Excellence Through Remodelling The Supply Chain With A Lean Six Sigma Approach

• Reorganising your end-to-end value stream to achieve maximum value for both your business and your customers
• Achieving a reliable, cost efficient and streamlined supply chain that will support business growth and superior levels of service
• Slash costs to the business and establish a quick and reliable delivery through achieving consistency in supply chain delivery
• Creating a pro-active model for quality assurance by integrating your supplier’s key operators into your internal training programmes for Lean Six Sigma
• Setting critical delivery targets and expectations from your suppliers and logistics partners to ensure you communicate your needs

Jeff Ayland
Business Excellence Director
Novelis Europe

6.00 Chairman’s Closing Address And End Of Day 2

Unbeatable Network Expanding Activities

6.30 Twilight Amsterdam Canal Cruise

28th October: Starlight dinner cruise on the famous Amsterdam canals. If you haven’t been on an Amsterdam canal cruise before this is a sight not to be missed as you float past the city’s most historic buildings, cultural venues and magnificent illuminated water ways. And that’s not all – you’ll be treated to a sumptuous 3 course dinner complemented by the finest wine as you build life-long business contacts and swap stories on deployment success. A truly delightful evening! [Pre-registration essential]

[ Register Now ] · [ Next: Day Three: Conference ]